Centre for Incubation, Consultancy & Entrepreneurship (CICE) in collaboration with Fr. Lafont Centre for Excellence in Research and Innovation (LCERI) and St. Xavier’s University Kolkata Alumni Association (SXUKAA) conducted a four-day Management Development Programme (MDP) from December 5 to 9, 2025 at the university campus.

The programme was designed to upskill the Internal Operations Staff of SBI Life Insurance Co. Ltd. to enhance customer experience through improved internal efficiency, communication, and service delivery.

The participants were the internal operations staff of SBI Life Insurance Co. Ltd. The programme focused on equipping the participants with practical tools and strategies in operations management, leadership, and customer-centric service. Faculty members from SXUK and senior officials from SBI Life Insurance Co. Ltd. were the resource persons.

Participants found the sessions highly insightful.

Dr. Monalika Dey